Social Media Reply & DM Agent
Respond to routine messages and pass sensitive conversations to staff.
How we help
An assistant with a clear job.
Use approved answers for common comments and direct messages on supported channels. The agent can capture an enquiry or suggest a response while escalating complaints, personal details, and unusual requests.
What this can include
- FAQ replies and response drafts
- Enquiry capture from direct messages
- Moderation rules and staff escalation
What happens next
Tell us what you need, the tools you use, and the timeline you have in mind. We’ll agree on the scope, integrations, review steps, and estimate before starting.
Discuss your project